Privacy Policy

We're not in the business of selling your data or anything sketchy like that. Here's what we do with it:

• • Getting back to you about your inquiries and keeping the conversation going throughout your project
• • Sending proposals, contracts, and project updates - the usual back-and-forth of working together
• • Making our website better based on how people use it
• • Occasionally sharing news about our work or industry insights if you've said that's cool with you
• • Meeting legal requirements - taxes, permits, that sorta thing

We keep your information pretty close to the chest. The only folks who might see it are:

Our Team: Obviously, the people working on your project need access to your details. Everyone here's bound by confidentiality agreements.

Trusted Partners: Sometimes we work with engineers, consultants, or contractors who need certain info to do their part. They're contractually obligated to keep things confidential too.

Service Providers: Companies that help us run the business - like our email service, cloud storage, or accounting software. They only get what they need to provide their services.

Legal Situations: If the law requires it or we need to protect our rights, we might have to share information. We'd really rather not, but sometimes there's no way around it.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small files that help us remember your preferences and understand how you use our site.

We use analytics tools to see which pages get the most attention, how long people stick around, and where visitors come from. This helps us improve the site and create content that's actually useful. You can disable cookies in your browser settings if you want, though some features might not work as smoothly.

We take security seriously. Our servers use encryption, we've got firewalls in place, and access to client data is limited to team members who actually need it. We regularly back up data and keep our systems updated with the latest security patches.

That said, nothing's 100% foolproof on the internet. We do our best to protect your information, but we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll let you know promptly and tell you what steps we're taking.

Under Canadian privacy laws (we follow PIPEDA), you've got some solid rights:

• • Access: You can ask to see what personal information we have about you
• • Correction: If something's wrong or outdated, let us know and we'll fix it
• • Deletion: Want us to delete your data? Just ask (though we might need to keep some stuff for legal reasons)
• • Opt-out: Don't wanna receive our emails? There's an unsubscribe link in every message
• • Complaint: If you think we've mishandled your info, you can file a complaint with the Privacy Commissioner of Canada

To exercise any of these rights, just shoot us an email at info@pyrevortex.info or give us a call. We'll get back to you within 30 days.

We don't hang onto your information forever. Here's the general breakdown:

If we work together on a project, we'll keep the files and communications for at least seven years after completion - that's partly for legal requirements and partly because architecture projects sometimes need documentation years down the line.

If you inquire but we don't end up working together, we'll keep your initial contact info for about two years in case you circle back to us later.

Marketing communications? You're in control - unsubscribe anytime and we'll remove you from that list pretty much immediately.

Sometimes our website links to other sites - maybe suppliers we work with, inspiration sources, or industry resources. Just so you know, we're not responsible for how those sites handle your data. They've got their own privacy policies, so check those out if you're concerned.

We might update this policy from time to time - new laws, changes in how we work, or feedback from clients might prompt revisions. When we make significant changes, we'll update the date at the top and let active clients know. It's worth checking back here occasionally if you're curious about how we're handling things.